Accessibility Statement for Explore East Cambs

This accessibility statement applies to all pages on https://www.exploreeastcambs.co.uk (the “website”).

Explore East Cambs is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

How you should be able to use this website

We want as many people as possible to be able to use our website.

For example, you should be able to:

  • change colours, contrast levels and fonts using your browser or device settings
  • zoom in up to 400% without the text spilling off the screen (reflow)
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software if you use it
  • read and understand site content written in clear, simple language, where possible

Compliance Status

We carried out an accessibility audit on a representative sample of pages using a combination of automated and manual testing, including tests for keyboard navigation, screen reader compatibility, colour contrast, responsiveness, and general accessibility best-practice.

Based on the audit, Explore East Cambs is partially compliant with the WCAG 2.2 AA standard.

Some parts of the site are fully accessible; other parts need improvement or are exempt under the regulations (see sections below).

Non-accessible content 

Despite our efforts to make all content accessible, some content is currently not fully accessible.

Non-compliance with the accessibility regulations

  • WCAG 1.1 Non-text Content
    Some images and graphical elements do not have sufficiently descriptive alternative text.
  • WCAG 1.3.1 Info and Relationships
    Some content is not structured using correct semantic markup (such as heading levels), which may affect how assistive technologies interpret the page.
  • WCAG 1.4.3 Contrast (Minimum)
    Some text does not meet minimum colour contrast requirements against its background.
  • WCAG 2.1.1 Keyboard
    Some interactive elements are not fully operable using keyboard navigation alone.
  • WCAG 2.4.6 Headings and Labels
    Some headings and labels are not descriptive enough to clearly convey purpose or context.
  • WCAG 3.3.2 Labels or Instructions
    Some form fields do not provide sufficiently clear labels or instructions, which may make them difficult to complete using assistive technologies.

We are working to address these issues as part of ongoing website improvements.

If you have difficulties accessing specific content, we are happy to help (see section below).

Content that’s not within the scope of the accessibility regulations

The following content is out of scope of the accessibility regulations:

  • PDFs and other documents published before 23 September 2018, unless they are essential to providing a service
  • Third-party content that is not under our control, such as embedded maps, booking systems, ticketing platforms, or content supplied by external tourism partners

Where possible, we will provide accessible alternatives or support users to access this content.

What we’re doing to improve accessibility

We are committed to continuous improvement. Planned actions include:

  • Converting or replacing key PDFs with accessible HTML pages where possible
  • Ensuring future content is published using accessible HTML, with proper structure, headings, alt-text, semantic markup, and clear language
  • Improving alternative text and descriptive labelling across media and images
  • Enhancing form accessibility (validation messages, error handling, keyboard usability)
  • Improving interactive elements (maps, event listings, embedded content) to be accessible where possible
  • Carrying out periodic accessibility audits — both automated and manual — and remediation work
  • Raising awareness with our content partners (e.g. tourism venues, event organisers) about accessibility best practices

Feedback and contact information

If you find any problems not listed on this page or think we are not meeting these accessibility requirements, please contact us.

Email: explore@eastcambs.gov.uk

Phone: 01353 665555
Address: East Cambridgeshire District Council, The Grange, Nutholt Lane, Ely, Cambridgeshire, CB7 4EE

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS) https://www.equalityadvisoryservice.com/

If you need content from this website in a different format – for example accessible PDF, large print, easy read, audio recording or Braille – please let us know what you need and what page(s) you are referring to.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies Accessibility Regulations. If you are not satisfied with how we respond to your complaint, you may contact the Equality Advisory and Support Service (EASS).

If you are not happy with how we respond to your complaint, you can contact the Equality Advisory and Support Service (EASS):

Website: https://www.equalityadvisoryservice.com/

Telephone: 0808 800 0082

Textphone: 0808 800 0084

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations.

Preparation of this accessibility statement

This statement was prepared on 12/02 / 2025
It was last reviewed on 10/ 12 /2025

This statement is based on a self-assessment carried out by Creo Interactive, on behalf of Explore East Cambs

  • automated accessibility testing tools (Axe, Wave)
  • manual reviews of key pages and user journeys
  • keyboard-only navigation testing
  • checks against WCAG 2.2 Level AA success criteria

The assessment was conducted by Sarah Dixon of Creo Interactive.
Where possible, issues identified during testing are prioritised and scheduled for improvement work.

We review the accuracy of this statement at least once per year or whenever significant changes are made to the website.